• Mr. Patrick Wong, Country Manager, GoGoVan
• Mr. Richard Chua, Managing Director, Yamato
• Mr. Marc Dragon, CEO, Y3 Technologies

Dr. Robert de Souza, Executive Director, TLI – Asia Pacific

Professor David Simchi-Levi, MIT

Mr. Gene Ochi, Executive Vice President and President, Client Growth, UTi

Ms. Joy Rice, Supply Director Asia Pacific, Diageo

Mr. SC Lim, Growth Markets Leader, IBM Integrated Supply Chain Engineering Services

Mr. Craig Rawlings, Managing Director, Operations Lead ASEAN, Accenture

 Chair:

Dr. Robert de Souza, Executive Director, TLI – Asia Pacific

Panelists:

• Mr. Craig Rawlings, Managing Director, Operations Lead ASEAN, Accenture
• Ms. Nancy Quek, Director, Global Procurement(Source-to-Pay) Transformation, IBM Integrated Supply Chain
• Dr. Roxanne Desmicht, Senior Director, Corporate Supply Chain AP, Infineon Technologies
• Mr. Peter Woon, Senior Vice President, Marina Bay Sands
• Mr. Gene Ochi, Executive Vice President and President, Client Growth,UTi

Professor David Simchi-Levi, Co-Director, Leaders For Global Operations and System Design and Management Programs, Massachusetts Institute of Technology (MIT)

STRATEGIES FOR MANAGING SUPPLY CHAIN RISK MANAGEMENT

 21st & 22nd August 2013 (Wednesday & Thursday) | 0900hr – 1700hr

TLI – Asia Pacific Executive Learning Centre, NUS

Fees: Singaporean/ PR: $1000 (subject to GST) | Foreigner: $1600(subject to GST)

This requires business executives to systematically address business risks both the known-unknown operational risks as well as the unknown-unknown extreme risks. Unfortunately, there is very little that can be done after a disaster has occurred. Companies therefore need to devote more attention to planning their operations so they can better respond to mega disasters as well as more mundane operational problems.

This 2-day master class will examine: the latest thinking in supply chain management, the development of efficient, responsive and resilient supply chain, and how relevant concepts and tools can be applied within the organization. This includes for example proven ways to analyze the different sources of risks, assess the impact on the business and build various mitigation measures into the business strategy.

A mix of lectures, case discussions and applications will be used for the master class. The course objectives are to develop modeling skills and to provide new concepts and problem-solving tools, applicable to the design and planning of supply chains and in particular to the ability of the organization to manage supply chain risk.

Roxanne is French, graduated as an engineer with a major in solid state physics. She started her career as Product Engineer/Program Manager, worked a few years in Altis Semiconductor as Front End yield manager, several years for Infineon China as Supply Chain Director. Prior her current appointment she was Director for Strategic Accounts at Amkor.

TLI – Asia Pacific is a premier institute based in Singapore nurturing logistics excellence in industry, postgraduate research and education. TLI – Asia Pacific is a seven–time AFSCA (Asian Freight and Supply Chain Award) winner since 2003.

Prior to joining TLI – Asia Pacific, Dr de Souza was Executive Vice President for V3 Systems in the Asia Pacific, Corporate Senior Vice President and Global Chief Knowledge Officer at Viewlocity Inc. and Vice Chairman and CEO of SC21 Pte. Ltd.

Dr de Souza is a Professor at the Georgia Institute of Technology in USA and a Senior Fellow at the National University of Singapore. He has published extensively and is a member of the Editorial Boards of the International Journal of Computer Integrated Manufacturing and the International Journal of Logistics Research and Applications and SMBNet.

Dr de Souza is a Chartered Engineer and serves on multiple industry, government and academic committees. Amongst these are most notably: the Resource Panel for the Government Parliamentary Committee (GPC) on Transport, the Advisory Panel of The Chartered Institute of Logistics and Transport, Singapore (CILTS), the IDA RFID Alliance (now part of the National RFID Centre), the IBM Global University Partners Leadership Advisory Board.

Dr. de Souza received his Ph.D., M.Sc. and B.Sc. Honours in the United Kingdom.

SC has over 25+ years of industry experience and has held various leadership roles in IBM development, manufacturing, procurement and engineering organizations. He brings a wealth of global experience having spent 16+ years on international assignments in Scotland, China, Ireland, USA and Hong Kong.

SC graduated from the University of Western Ontario, Canada with a Bachelor of Engineering Science and has not stopped learning through www!

Before joining UTi, Gene was Senior Vice President of Marketing at BAX Global. He also served in various executive capacities for the Flying Tigers cargo airline and as the Vice President of Marketing for WTC Air Freight. Gene received a BS degree from the University of Utah and an MBA from the University of Southern California.

Until April 2010, Nancy was the director for Asia Pacific Client Services Procurement, serving IBM's various lines of businesses as their business associate, working with suppliers early to support the clients' go-to-market solutions in the IBM's Asia Pacific Services and General Procurement organization. Previously, she was the Regional Procurement Manager in the same organization managing the ASEAN region.

Nancy joined IBM Singapore in 1984 as a procurement engineer with the International Procurement Operations. She spent some time in the U.S. on assignment with the Global Process Services team and most of her career assignments were in the global procurement and supply chain organization. This was where she built her deep expertise in the technical as well as the commercial aspects of the business. Nancy received many awards over the course of her career in IBM, including the Integrated Supply Chain Customer Insight Award. She was recognized for providing her expertise as the subject-matter-expert working together with the IBM Global Business Services group and guiding several companies in the planning and building procurement centers of their own in the region.

Nancy graduated with a Bachelor's degree in Electrical & Electronics Engineering from the University of Leeds in the U.K.

Craig is a regular contributor to supply chain related articles in the region, as well as speaking at conferences and industry events. Craig has an undergraduate degree in Supply Chain and an MBA from Universities in his home country, Australia.

As Regional Supply Chain Support Director Asia Pacific, her role will include the leadership of Asia Pacific's Supply strategic agenda, in addition to the continued innovation and evolution of Diageo's Super Deluxe category. Joy has a Master's degree from the Kellogg Graduate School of Management, Northwestern University, and also holds a degree in accounting and is a certified public accountant. Before joining Diageo, Joy held managerial positions at Kraft Foods and Price Waterhouse Coopers in the US.

His research focuses on developing and implementing robust and efficient techniques for logistics and manufacturing systems. He has published widely in professional journals on both practical and theoretical aspects of logistics and supply chain management.

Professor Simchi-Levi coauthored the books Managing the Supply Chain (McGraw-Hill, 2004), The Logic of Logistics (Springer 2005), as well as the award winning Designing and Managing the Supply Chain (McGraw-Hill, 2007). His new book Operations Rules: Delivering Customer Value through Flexible Operations was published by MIT Press in October 2010.

Professor Simchi-Levi has consulted and collaborated extensively with private and public organizations. He is the founder of LogicTools which provides software solutions and professional services for supply chain planning. LogicTools is now part of IBM.

Prior to this role, he was based in France as the Director for Global Procurement (Head of Procurement) for the SOITEC Group of companies. His previous professional experiences include being the Director, Global Sourcing for Agilent Technologies and General Manager for Modus Media International (based in South China).

He holds a B. ENG (NUS), a MBA in Banking and Finance from Nanyang Business School and postgraduate diploma in Marketing (CIM, UK). He had served as the Vice President on the Leadership Committee of the Supply Chain Council, South East Asia Chapter as well as on the Technical committee of the eSupply Chain council. Besides IACCM, he is also a member of the Hospitality Committee with the American Chambers of Commerce, Singapore. He plays recreational Golf and Chess.

Mr Ravanpay joined Dell August 1998 as Director, Workstation Manufacturing Engineering and Quality in Austin, Texas. Since joining Dell, Mr Ravanpay has held various leadership roles including Director, Dell Americas, North Carolina, Servers and Workstations Operations, DAO Engineering and Quality.

Prior to joining Dell, Mr Ravanpay worked at Silicon Graphics Inc (SGI) for nine years serving in various leaderships roles, leading operations, engineering and customer partnership. He started his career at Maxtor Corporation, bringing over 24 years of experience in delivering customer requirements while managing cost through creating a wining organization.

Mr Ravanpay has been an active board member of Piedmont Triad Partnership, North Carolina Make a Wish foundation, North Carolina Zoo, and Forsyth Tech Community College. Mr Ravanpay graduated and earned his Industrial Degree from San Jose State University.

Mr Pang was also Head of Joint Logistics Department, MINDEF, where he directed the implementation of enterprise wide IT solutions for supply chain management, electronic procurement and finance. He also held other principal command and staff appointments within the Singapore Armed Forces, including Assistant Chief of the General Staff (Logistics) G-4 Army, Assistant Chief of the General Staff (Plans) G-5 Army, Commander, Division Artillery Headquarters and Deputy Assistant Chief of the General Staff (Ops Planning) G-3 Army.

Mr Pang holds a Bachelor of Science and Bachelor of Commerce from the University of Birmingham, and a Masters in Public Administration from the Harvard University.

Dr. Simchi-Levi has been the principal investigator for more than five million dollars in funded academic research. He is the Editor-in-Chief of Operations Research, the flagship journal of INFORMS, the former Editor-in-Chief of Naval Research Logistics and a member of the board for several scientific journals including Management Science, Networks, Transportation Science and Telecommunication Systems, and a former Area Editor of Transportation for Operations Research. His Ph.D. students have accepted positions in leading academic institutes including Berkeley, Columbia U., U. of Illinois Urbana-Champaign, U. of Michigan, Purdue U., Georgia Tech, and Virginia Tech.

Dr. Simchi-Levi is co-author (with Julien Bramel) of The Logic of Logistics, published by Springer in 1997 (1st Edition) and in 2004 (2nd Edition) (with Xin Chen and Julien Bramel). His second book, Designing and Managing the Supply Chain (with P. Kaminsky and E. Simchi-Levi) was published by McGraw-Hill in August 1999 (1st edition), 2002 (2nd edition) and 2007 (3rd edition). It received the Book-of-the-Year award and the Outstanding IIE Publication award given in 2000 by the Institute of Industrial Engineers. The book also received the Outstanding First Edition of the Year award given in 2000 by McGraw-Hill. It was selected by Business 2.0. December 2001 issue, as the best source for slashing time and cost and increasing productivity in the supply chain. It has been translated to Chinese, Japanese, Korean and and Portuguese. His 3rd book (with P. Kaminsky and E. Simchi-Levi), Managing the Supply Chain: The Definitive Guide for the Supply Chain Professional, was published by McGraw-Hill in December 2003. The book serves as a reference for consultants and managers involved in any one of the processes that make up the supply chain.

Previously, Preidl held management positions at SAP headquarters running global programs and customer projects for a number of industries.

TLI – Asia Pacific is a premier institute based in Singapore nurturing logistics excellence in industry, postgraduate research and education. TLI – Asia Pacific is a seven–time AFSCA (Asian Freight and Supply Chain Award) winner since 2003.

Prior to joining TLI – Asia Pacific, Dr de Souza was Executive Vice President for V3 Systems in the Asia Pacific, Corporate Senior Vice President and Global Chief Knowledge Officer at Viewlocity Inc. and Vice Chairman and CEO of SC21 Pte. Ltd.

Dr de Souza is a Professor at the Georgia Institute of Technology in USA and a Senior Fellow at the National University of Singapore. He has published extensively and is a member of the Editorial Boards of the International Journal of Computer Integrated Manufacturing and the International Journal of Logistics Research and Applications and SMBNet.

Dr de Souza is a Chartered Engineer and serves on multiple industry, government and academic committees. Amongst these are most notably: the Resource Panel for the Government Parliamentary Committee (GPC) on Transport, the Advisory Panel of The Chartered Institute of Logistics and Transport, Singapore (CILTS), the IDA RFID Alliance (now part of the National RFID Centre), the IBM Global University Partners Leadership Advisory Board.

Dr. de Souza received his Ph.D., M.Sc. and B.Sc. Honours in the United Kingdom.

TLI - Asia Pacific is a premier institute based in Singapore nurturing logistics excellence in industry, postgraduate research and education. TLI – Asia Pacific is a seven-time AFSCA (Asian Freight and Supply Chain Award) winner since 2003.

Prior to joining TLI – Asia Pacific, Dr de Souza was Executive Vice President for V3 Systems in the Asia Pacific, Corporate Senior Vice President and Global Chief Knowledge Officer at Viewlocity Inc. and Vice Chairman and CEO of SC21 Pte. Ltd.

Dr de Souza is a Professor at the Georgia Institute of Technology in USA and a Senior Fellow at the National University of Singapore. He has published extensively and is a member of the Editorial Boards of the International Journal of Computer Integrated Manufacturing and the International Journal of Logistics Research and Applications and SMBNet.

Dr de Souza is a Chartered Engineer and serves on multiple industry, government and academic committees. Amongst these are most notably: the Resource Panel for the Government Parliamentary Committee (GPC) on Transport, the Advisory Panel of The Chartered Institute of Logistics and Transport, Singapore (CILTS), the IDA RFID Alliance (now part of the National RFID Centre), the IBM Global University Partners Leadership Advisory Board.

Dr. de Souza received his Ph.D., M.Sc. and B.Sc. Honours in the United Kingdom.

Claude has been the project leader when ILOG was implementing optimization engines for SAP APO (SNP, CTM, PPDS, TPVS, DP). He then delivered over ten projects that enhance SAP with ILOG technology such as Coors load build in USA, MGI VMI in USA, Danone production planning and scheduling in Mexico, Russia, Argentina and USA. IN 2006,Claude provided Airbus with an application that schedules operations and workers on the final assembly line in both France and Germany. This application was deployed for all aircraft programs (A320, A330 A340 and A380) . The project is so successful that Airbus will deploy this application in both the new programs (A350 and A400M) and in plants where components are manufactured.

Mr Kaul holds an Engineering degree from the Indian Institute of Technology, Delhi, India. He joined Danone (India) as a Management Trainee in 1979. He has worked across Manufacturing, Quality, 3P operations, Engineering, R&D and led International operations and ran a Profit Centre.

Since joining Unilever in January 2005, Mr Kaul has held various appointments within the organization. Started as the Vice President, Manufacturing & Technology Foods (HUL), Mr Kaul moved to become the Vice President, Supply Chain Excellence for Asia, Africa, Middle East and Turkey. The role involved Manufacturing Excellence, Quality and Safety/Health/Environment across 100+ countries in the Region. After that, he moved into his current role as Vice President Supply Chain, Ice Cream and Beverages for Asia, Africa, Middle East Turkey Central and Eastern Europe which requires him to working across and with diverse teams. He is passionate about Customer Service, both internal as well as external.

He is married with a daughter, who has also joined Unilever. He enjoys a number of sports particularly Tennis, Cricket and Golf.

Derek came to SAP with extensive knowledge as an industry veteran in the logistics industry with a career that spans both the EMEA and the APJ markets. Prior to joining SAP, in early 2010, he served as a Supply Chain consulting expert for IBM’s Global Business Services. Having spent almost 15 years in Asia, he has also served in sales and marketing roles and as an industry management consultant in the Greater China and Southeast Asia regions using his deep knowledge in shipping, freight forwarding, ports, logistics, terminals and express courier businesses.

Derek graduated from Birmingham University (UK) and currently lives in Singapore with his wife – his three grandchildren live in Scotland and England. In his spare time, he enjoys competitive contract bridge and less competitive football and keeping fit.

Prior to joining Inhouse Consulting, Stephan worked for McKinsey, PA Consulting and in banking. He was educated in Germany, the US and the Netherlands and holds a Bachelor and Master degree in Business Administration, as well as a Master degree in Industrial Psychology.

This master class will cover an overview of network planning and inventory optimization management, that can help companies make better decisions faster, addressing global supply chain design and sourcing strategies, transportation planning, and the optimal flow and placement of inventory across the end-to-end supply chain.

Before starting at NXP, Peter was CPO at Sony Ericsson where he managed to achieve more than 700 million Euros in annual savings and also implemented a global VMI hub for incoming material in Hong Kong. The hub enabled Sony Ericsson to substantially improve supply chain flexibility while reducing total inventory. Peter had a total of 13 years experience from different roles with Ericsson and Sony Ericsson, mostly in Sweden but also in the US. He was also part of the team that built and implemented Ericsson’s framework for Supplier Quality Assurance.

His consulting experience has led him to work on projects from Japan, Korea, China, Taiwan, ASEAN, US and Europe for leading industrial, electronics and global contract manufacturers. He holds an Advanced Management Program from Harvard Business School and a MSc in Industrial Engineering from Texas A&M University, College Station, USA.

TLI - Asia Pacific is a premier institute based in Singapore nurturing logistics excellence in industry, postgraduate research and education. TLI – Asia Pacific is a seven-time AFSCA (Asian Freight and Supply Chain Award) winner since 2003.

Prior to joining TLI – Asia Pacific, Dr de Souza was Executive Vice President for V3 Systems in the Asia Pacific, Corporate Senior Vice President and Global Chief Knowledge Officer at Viewlocity Inc. and Vice Chairman and CEO of SC21 Pte. Ltd.

Dr de Souza is a Professor at the Georgia Institute of Technology in USA and a Senior Fellow at the National University of Singapore. He has published extensively and is a member of the Editorial Boards of the International Journal of Computer Integrated Manufacturing and the International Journal of Logistics Research and Applications and SMBNet.

Dr de Souza is a Chartered Engineer and serves on multiple industry, government and academic committees. Amongst these are most notably: the Resource Panel for the Government Parliamentary Committee (GPC) on Transport, the Advisory Panel of The Chartered Institute of Logistics and Transport, Singapore (CILTS), the IDA RFID Alliance (now part of the National RFID Centre), the IBM Global University Partners Leadership Advisory Board.

Dr. de Souza received his Ph.D., M.Sc. and B.Sc. Honours in the United Kingdom.

The Jay Gee Group retails several leading international fashion and lifestyle brands such as Levi’s, Levis Strauss Signature, Dockers, TM Lewin, New Look, Holland & Barrett, Liz Claiborne, Aldo, Giuseppe Zanotti, The Metropolitan Museum of Art, Adidas Kids, Carters, Levis Kids, Osh Kosh B’Gosh, and Watches of Switzerland in many countries.

Dhinakaran, also known as Dhina, is currently the Vice Chairman of the Singapore Indian Chamber of Commerce & Industry (SICCI), member of the Taxpayer Feedback Panel of Inland Revenue Authority of Singapore, board Member of WDA, President of The Chartered Institute of Management Accountants (UK), Singapore Branch (CIMA), Executive Council Member & Honorary Treasurer of the Singapore Retailers Association (SRA), and the Governing Council Member of the Singapore Institute of Management (SIM).

He also holds other positions such as member of Corporate Governance Committee of Institute of Certified Public Accountant of Singapore (ICPAS), Chairman of the Management Accounting Committee of Institute of Certified Public Accountant of Singapore (ICPAS), Board Member of the Little India Arcade Pte Ltd (LIA) and the Vice Chairman of the Hindu Advisory Board, a Statutory Board under the Ministry of Community Development.

Dhina has shown interest over the years to leverage his skills and experience gained in leading businesses effectively in managing non-profit organizations for social causes as well.

His research interests are in decision analysis, risk management, tournaments and contests, and Bayesian statistics. His papers have appeared in academic journals such as Management Science, Marketing Science, Operations Research, and Journal of Risk and Uncertainty, and in popular press such as Financial Times. He recently co-authored a book with Spyros Makridakis and Robin Hogarth titled Dance with Chance: Making luck work for you, which was released in April 2009.

He teaches courses such as Uncertainty, Data, and Judgment (MBA), Probability and Statistics (PhD), and Bayesian Analysis (PhD). In addition, he teaches modules related to decision making, risk management, and negotiation dynamics in several executive development programs all over the world. He has been nominated several times for the best teacher award in the MBA program, and has won the award eight times.

He is a regular consultant and invited speaker to various multinationals in areas of financial management and general management in Asia, Europe, and the United States. He is also involved with various activities at the World Economic Forum.

Richard holds a MBA from the International Institute for Management Development (IMD), Lausanne, Switzerland. He received his Master Degree in Chemical Engineering and “Prix d’Excellence”’ Award from the Swiss Technical Institute, Lausanne, Switzerland.

In addition to front line Sales & Marketing experience, Peter has implemented Global and Local Sales & Operations Planning processes with a strong emphasis on Strategic Deployment, Demand Planning and Product Management. He has worked closely with Supply Chain, Finance and Human Resource professionals to ensure that the Commercial aspects of Business Planning are integrated to all cross-functional planning activities.

Peter complements his sound technical and practical experience with the Oliver Wight Proven Path approach to solving business problems with a personal style that is equally effective at all levels of organization. He provides practical and professional guidance and education services with a special emphasis on the integration of Commercial Management and Supply Management processes.

• How sales and operations planning can improve operational performance including on-time customer deliveries, inventory control, quality and profits
• How people and processes, not just technology, ensure success
• How to implement the mechanics of S&OP to improve a company's top-line revenue and bottom-line performance by linking strategy to execution
• How S&OP can be used successfully to anticipate downturns and upturns in business so that companies can consistently achieve their financial goals
• How companies using this method have improved execution of business strategies which leads to increased market share and shareholder value

Peter complements his sound technical and practical experience with the Oliver Wight Proven Path approach to solving business problems with a personal style that is equally effective at all levels of organization. He provides practical and professional guidance and education services with a special emphasis on the integration of Commercial Management and Supply Management processes.

Tim is an experienced operations strategy consultant and leader with deep expertise in designing and leading Lean Six Sigma initiatives at large corporations to improve operational efficiency and effectiveness. He is also experienced at leading diagnostic assessments to identify the right portfolio of opportunities to drive the most value and developing the insight necessary to solve tough operational problems.  He has extensive experience consulting with organisations in financial services, retail and public service and is a certified Master Black Belt.  Prior to his current assignment in Singapore, he spent two years working in London leading operational excellence engagements for market-leading retailers.  Tim has authored articles on operational excellence and contributed case studies for the book ‘Lean Six Sigma for Service’ and wrote a chapter for our newest book ‘The Lean Six Sigma Guide to Doing More with Less’.

Prior to joining George Group, Tim was a vice president and consulting manager for Bank One (now JP Morgan Chase) leading operational improvement initiatives through the application of the Lean Six Sigma methodology. He holds a BS in Business from Purdue University and a MBA with concentrations in Operations and Finance from the Krannert Graduate School of Management, Purdue University.

Before joining Embraer, Alex worked at Plexchem International, NY (1991-1993) and as General Manager - Prime Medical Care, FL (1996). He was a co-founder and head of Global ComNet Telecomunications, FL (1994-1996).

Alex Glock has a Business Administration degree in International Studies from Syracuse University, New York. He is 42 years old, Brazilian, married with 2 young kids.

As a consultant for more than fifteen years, Mr. Martin has trained and mentored thousands of people in continuous improvement methods including supply chain applications. He led continuous improvement deployments across Japan, China, Korea, Singapore, Malaysia, Thailand, Australia, North America and Europe in diverse industries. He has also served as an adjunct instructor at the Providence’s College Graduate School of Business since 1988. He instructs courses in operations research, operations management and economic forecasting, as well as related quantitative subjects, and counsels MBA candidates from government organizations and leading corporations.
He holds a M.S Mechanical Engineering, Northeastern University; M.B.A., Providence College; B.S. Industrial Engineering, University of Rhode Island. He also holds several patents and has written numerous articles on quality and process improvement.

The company has been awarded several World Class Quality accolades, and holds the Environmental and its Social Commitments high in its list of priorities. These high standards are reflected in the service and quality of its Supply Chain Management, critical to the success of the Company’s standing as a World Class Supplier of semiconductors.

Joe has been with STMicroelectronics for 27 years of which the last 20 over years are spent in Asia Pacific region. His responsibilities span the diversities and complexities of supply chain requirements to support : (i) the manufacturing plants’ in materials and equipment logistics and (ii) the marketing distribution logistics of finished products to its Customers covering worldwide locations. In addition, Joe is also for the company’s governance of Trade & Customs Compliance organisation.

The STMicroelectronics’ worldwide logistics & warehousing model, is a combination of
“self-managed” operational structure, with a strong collaboration of selective World Class Logistics Service Providers and Carriers. This approach enables STMicroelectronics to deliver the best service to its external Customers and internal manufacturing operations, at the most economic value & service performance.

The fundamental ingredients of a successful supply chain strategy, is to ensure a robust Relationship Management with key process enablers, coupled with a well defined network and operational execution discipline.

Mr. Zarzosa has served in numerous General Manager roles over the past decade and has broad experience hotel management as well as Food and Beverage operations, having started his hospitality career as a chef more than 30 years ago.

Prior to joining The St. Regis Singapore, Mr. Zarzosa was the General Manager and Senior Vice President of Atlantis, The Palm in Dubai, where he was the key leader in the development and launch of the US$1.5 billion destination resort from 2006 to 2009.

Mr. Zarzosa worked at InterContinental Resort & Spa Bali from 2002 through 2006 as General Manager, simultaneously holding the post of Regional General Manager of InterContinental Hotels Group for South East Asia overseeing eight other properties in the region.

Earlier, Mr. Zarzosa worked at Atlantis Resort & Casino in Bahamas as Senior Vice President of Operations as well as General Manager of Coral & Beach Towers from 1999 to 2002. Mr. Zarzosa was Hotel Manager at Sheraton Bal Harbour Beach Resort in Florida from 1995 to 1999.

From 1980 through 1995, Mr. Zarzosa worked in various management capacities within Food and Beverage Operations, Kitchen Management and Culinary Arts. He is widely traveled with work experiences in the Middle East, North and South America, Australia and South East Asia.

Mr. Zarzosa graduated from Slough Hotel Hospitality College in the United Kingdom in Culinary Arts and Hotel Management. He was also part of a select committee in developing a restaurant course for the Cornell Hospitality School in 1994. Mr. Zarzosa is Spanish, 51 years old and married with four children.