TLI-AP Events

Forum on Innovation in the Postal Sector

Fri, 5 Sep 2008 20:56:37 +0800

Event Date : Thursday, September 04, 2008

As competition increases and technology becomes standardized, postal operators are less able to rely on their historical business models to survive into the future. The ability to innovate will become the competitive advantage of any operator, be it in products and services, in processes, or in organizational matters. It is important for postal managers to understand what innovation entails and how it can be fostered both in terms of culture and organization. This forum will showcase examples of successful innovation in the postal and other sectors and provide an understanding of how an innovation culture can be institutionalized.

Jointly presented by: TLI-Asia Pacific & Ecole Polytechnique Fédérale de Lausanne

EC0604: Lean Six Sigma for Logistics & Supply Chain

Fri, 5 Sep 2008 20:56:37 +0800

Event Date : Wednesday, September 17, 2008

The Lean Six Sigma for Logistics & Supply Chain provides participants with an overview of Lean Enterprise as well as key concepts associated with improvement teams. Teams will learn a structured methodology for business improvement and a set of simple and effective tools with in the methodology.

The module objective is to provide an overview of the key steps of the Lean Transformation. Participants will learn and practice the tools which are used during the whole Lean Transformation.

This is a module under the Executive Certificate in Supply Chain Management (ECSCM) Programme series.

The FOUR Pillar Framework for Customer Satisfaction

Fri, 5 Sep 2008 20:56:37 +0800

Event Date : Tuesday, October 07, 2008

Enhancing the Customer Experience in the Global Logistics and Transportation Industry

Good customer service is the life support of any business. It is more than just keeping customers happy. It is about revenue � the lost customer means lost revenue (current, future and potential); and costs � the cost of getting new customers is much more than retaining existing ones.

Develop and foster customer service excellence on a day-to-day basis through this workshop! The primary objective of this program is to enhance the customer experience and ultimately build customer satisfaction and loyalty among an existing customer base by applying the FOUR Pillar Framework. Participants will have the opportunity to apply the concepts learned to their unique business through application exercises and group work.

Jointly offered by:
The Logistics Institute - Asia Pacific & Rasmussen & Simonsen International